Terms & conditions

These terms apply to every order, sample, and enquiry placed with Droplet Brands B.V. (“Droplet”, “we”, “us”), whether through this website, by email, or any other channel. By placing an order you confirm you've read and accept them.

1. Quotes and orders

• All quotes are valid for 30 days unless we say otherwise.
• A quote becomes a binding order once you approve it in writing (email reply, signed PDF, or click-approval on the link we send you).
• We don't start production until both the order is approved AND payment has been received (see Payment).
• Prices on the website are indicative. The final price on your invoice reflects the actual setup costs, decoration techniques, and quantity tiers confirmed at quote time.

2. Artwork

• You're responsible for making sure you have the rights to print any logo, image, or text you send us. We don't check for trademark or copyright infringement.
• We'll always send a digital mockup for approval before printing. Once you approve, you can't change your mind without re-quoting.
• Vector files (PDF, AI, EPS, SVG) give the best result. We may charge a setup fee if we have to redraw artwork from a low-quality raster.
• We keep your design files for repeat orders. If you want them deleted, just ask.

3. Payment

• Invoicing runs through WeFact. After you approve a quote, you'll receive an invoice with payment instructions.
• Standard payment term: 14 days from invoice date, unless agreed otherwise in writing.
• Production starts when the invoice is paid (or, for trusted accounts, on a separately agreed schedule).
• Late payments may incur statutory interest under Dutch law (art. 6:119a BW for B2B).
• All prices are in EUR, ex-VAT unless explicitly stated.

4. Production and delivery

• Standard production time is approximately 10 business days from artwork approval to dispatch. We'll confirm the exact lead time on your quote.
• Delivery dates we share are estimates, not guarantees. We're not liable for carrier delays once a parcel has left our facility.
• Risk passes to you when the parcel is handed to the carrier.
• If anything arrives damaged, let us know within 48 hours with photos and we'll work out a replacement or refund.

5. Returns and refunds

Custom-printed items are made to order, so they can't be returned for a change of mind under Dutch consumer law (art. 6:230p sub f BW — bespoke goods exception).

We'll always make it right if:

• The product is defective.
• The print differs noticeably from the approved mockup.
• The wrong item shipped.

Email us at hello@dropletbrands.com within 14 days of receipt and we'll reprint or refund.

6. Print tolerance

Garment manufacturing and decoration are not exact sciences. Small variances are normal and not grounds for a refund, including:

• Print position: ± 1cm from approved location.
• Colour: slight shift between batches, especially for natural or recycled materials.
• Sizing: ± 1cm from supplier's spec sheet.

7. Liability

Our liability is capped at the value of the order in question. We're not liable for indirect or consequential losses (lost profit, missed launch dates, reputational harm, etc.). Nothing in these terms limits liability that can't legally be excluded under Dutch law.

8. Intellectual property

• You keep the rights to your artwork.
• We keep the rights to our website, photography, and any mockups we create. You may use mockups internally for approval but not republish them.
• We may share photos of finished orders on our website and social channels for marketing — unless you tell us not to in writing.

9. Governing law

These terms are governed by Dutch law. Any disputes go to the competent court in The Hague, the Netherlands. EU consumers can also use the European Commission's online dispute resolution platform.

10. Changes

We may update these terms — when we do, we'll bump the date at the top. The version in force at the time you place your order is the one that applies.