Help centre

Frequently asked questions

The short version of how ordering, printing, delivery and payment work. If your question is not here, we are one message away.

Ordering

How do I place an order?

Pick a product from the catalogue, choose your colour, sizes and how it should be printed, then add it to your cart and check out. For larger or more complex jobs you can also send us an order request and we will quote it.

Can I order on behalf of a client?

Yes. Many of our orders are placed by agencies and teams ordering for their own clients. Add the delivery details at checkout, or contact us if you need a recurring setup.

Is there a minimum order quantity?

Minimums depend on the garment and the print method. The exact thresholds are still being confirmed, so for now please check the product page or ask us and we will tell you straight away.

Customisation and printing

Which print methods do you offer?

Screen printing, direct-to-garment (DTG), direct-to-film (DTF) and embroidery. The configurator on each product lets you pick the method and the print position.

What artwork files can I upload?

PNG, JPG, PDF, AI, EPS and SVG, up to 25 MB per file. Vector files (AI, EPS, SVG) give the cleanest results for prints with solid colours.

Can you match a specific colour?

Yes. For screen printing you can give us a Pantone code, and for embroidery you can pick a Madeira thread colour. Leave it blank and our designer will match it from your artwork.

What if my design is not ready yet?

You can still place the order and send the artwork afterwards. The order is recorded with your print choice marked as artwork to follow, and we will reach out for the files.

Can someone check my design before printing?

Yes. Add the design-check option in the configurator and our team reviews your artwork for print-readiness before anything goes to production. Our experts catch issues in a large share of submitted files.

Delivery and deadlines

Where do you ship?

We currently ship within the Netherlands and Belgium. If you need delivery elsewhere, get in touch and we will see what we can arrange.

How long does an order take?

A standard order is ready in around eleven business days. The earliest we can turn an order around is three business days, with rush handling in between.

Do you charge a rush fee?

Faster turnaround can carry a rush surcharge. We flag it on your order rather than charging it automatically, so you always see it before you confirm. Final rush pricing is being confirmed.

Payment and invoicing

How do I pay?

We review your order first, then send an invoice through WeFact. You pay the invoice by bank transfer or iDEAL, and production starts once it clears. You are never charged a card at checkout.

Do prices include VAT?

Prices shown are excluding VAT. The applicable Dutch VAT is calculated on the invoice we send you.

Can I get a quote before committing?

Yes. Send us an order request with what you have in mind and we will come back with a quote before anything is confirmed.

Still have a question?

Tell us what you need and we will get back to you, usually the same working day.

This page is a working draft. Some answers are marked “to be confirmed” until final pricing and policies are set.